Dynamics F/SCM Customer Experience (CRM) Dynamics GP Dynamics Business Central (NAV) Dynamics SL Power Platform Fabric Copilot

[Mark Sengstock]

Client is on 20.3.42673.42776.  Several people are experiencing this issue with the Outlook connectors in the Outlook thick client (see screen shot).  Steps I took:

manually uninstalled both outlook plug-ins 

closed outlook

ran the addon wizard in BC

opened outlook

once you open the addon it sits there for about 60 seconds then comes up with this:

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Mark Sengstock
Director of Enterprise Solutions
Impact Networking, LLC.
Lake Forest IL
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[Kris Ruyeras]

Hi Mark,

When you remove the add-in, I believe there is also an XML file that gets left behind, usually found within Appdata. I suggest you clear that out and see if helps.

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Kristoffer Ruyeras
VP of Operations
Tigunia
Seattle, WA
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[Pam Jackson]

Hi Mark,

Try assigning Super permission to the user but with a blank field for the company.
Remove the add-in within Outlook via Get Add-ins > My Add-Ins (Both Document View and BC)  and close Outlook.
In BC run the Outlook Add in again.
Reopen Outlook.
Once connects remove the super permission.

Works for me – been struggling with this issue internally for a couple of weeks myself 🙂

(Follow #bcalhelp on Twitter.)

Pam?

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Pam Jackson
Mantis Holdings
Brighouse
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