Bank Deposits Error After Upgrading to BC Version 24

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  • Bank Deposits Error After Upgrading to BC Version 24

    Posted by Darrell Gilbert on May 21, 2024 at 4:01 pm

    We upgraded to BC version 24 last week. We are having problems getting bank deposits to post. They won’t post when using an account type of G/L Account (not a customer) on a deposit line. It is trying to associate the department dimension for the G/L account with the bank account G/L account in the bank deposit header and thus errors out. Is anybody else experiencing these problems after upgrading? If so, have you found a solution? Thank you!

    Kim Dallefeld, MVP replied 1 month, 3 weeks ago 3 Members · 4 Replies
  • 4 Replies
  • Chris Warren

    Member
    May 21, 2024 at 9:38 pm
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    Do you happen to have a screenshot of the error? It seems like it might have to do with the Dimension Requirements on the G/L account.

  • Darrell Gilbert

    Member
    May 22, 2024 at 9:21 am
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    Thank you, Chris! Attached is a screenshot of the error message. We do not use a department dimension with balance sheet accounts. Our income statement accounts require a department dimension number.

  • Darrell Gilbert

    Member
    May 22, 2024 at 4:04 pm
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    We found a solution! On the bank deposit general journal template, I unchecked the Force Doc Balance option and this solved the problem.

    • Kim Dallefeld, MVP

      Member
      May 24, 2024 at 2:18 pm
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      Very good, deposits really don’t balance by document number. Document No. on the header is the Deposit number and on the lines, the document no. is typically different for each customer, vendor, GL

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