[Liz McQuiston]

We are using NAV 2016 and have successfully setup the ACH payment process and have been using it without issue for awhile now.  Recently we added a new vendor to the process and have run into a problem with the e-mailed remittance advice.  The vendors e-mail address has a dash (-) in the address, apparently the NAV process has an issue with this as we always get an undeliverable error back.  Yet when I e-mail directly and attach the PDF report we have no issue.

Has anyone else experienced this?  And if so have you found a solution?

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Liz McQuiston
Corporate Controller
Superior Walls of America
New Holland PA
Running NAV 2016
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[Kyle Hardin]

I know the email sending code has some quality checks to determine if an email address is valid prior to sending, and that may be doing some subtle changes to the email address.

The non-delivery report – what does it show the To address to be? Is it identical to what is on the Vendor card, or is it slightly changed?

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Kyle Hardin
NAV Developer
ArcherPoint Inc.
Atlanta GA
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[Liz McQuiston]

The non delivery report changes the – (dash) to a ? (question mark), I’ve double checked its correct on the vendor card.

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Liz McQuiston
Corporate Controller
Superior Walls of America
New Holland PA
Running NAV 2016
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[Loren Raber]

The email address on the Vendor Card may contain a Unicode character similar to the regular ASCII dash character. If so, re-entering the email address on the Vendor Card manually, without copying and pasting, might work.

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Loren Raber
IT Technician
SUPERB Industries Inc
Sugarcreek OH
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