Posts by Shawn Dorward
Delegating Work to AI: Stop Prompting, Start Asking
Shawn Dorward unpacks delegation - and why now is the time to start assigning AI work, rather than simply prompting it.
September 10, 2026
AI Agent & Copilot Podcast: Moving from Prompts to Outcomes with Microsoft Cowork
Moving from prompts to outcomes means giving Microsoft Cowork a clear objective, boundaries, and definition of success so it can determine the work plan, says Shawn Dorward in this episdoe.
September 9, 2026
5 Microsoft Copilot Updates from July 2026 That Actually Matter
Check out the top 5 Microsoft Copilot updates from July that business leaders and Microsoft professionals should pay attention to.
August 28, 2026
AI Agent & Copilot Podcast: AI Success in Leadership
Discover what success with AI looks like at the leadership level and understand the operational differentiators that lead to true transformation.
August 26, 2026
5 Microsoft Copilot Updates from June 2026 That Actually Matter
Check out these five major Microsoft Copilot updates that makes it more like a system that can understand context and take on work itself.
August 24, 2026
AI Agent & Copilot Podcast: How Copilot Cowork Represents the Evolution of AI
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward discusses the evolution of AI, specifically Copilot Cowork, Ā which shifts from task-based AI to outcome-focused work.
August 19, 2026
The Difference Between AI Tools and AI Strategy
Organizations can get the most out of AI when they have a deeper understanding of how AI tools and AI strategy differ.
August 18, 2026
AI Agent & Copilot Podcast: Governance OR Momentum
Most organizations aren't slowing down AI because of real risk. They're slowing it down because of unclear messaging, and the fix is simpler than most leaders think.
June 3, 2026
Practical Ways to Apply Copilot to the Workday
The best ways to use Microsoft Copilot are in areas to reduce friction, improve clarity, and create more space for meaningful.
June 1, 2026
AI Agent & Copilot Podcast: Words Matter
The words leaders use when rolling out AI quietly determine whether teams take it seriously or ignore it entirely. In this episode, Shawn Dorward breaks down the language problem most organizations never see coming.
May 27, 2026
Date Filters and Business Central New Features Announcements
Walk through practical resources every Business Central user should bookmark: a comprehensive date formula reference, a curated links page, and the BC release wave notes that could reveal features you didn't know you were missing.
May 25, 2026
AI Agent & Copilot Podcast: Don’t Delegate AI Transformation, Own It
Saying AI is mission critical and then handing it off to a task force two levels down is one of the fastest ways to kill adoption. Shawn Dorward breaks down why AI transformation has to be owned at the top and what leaders can do right now to change that.
May 20, 2026
AI & Business Applications: How AI Is Becoming Operational Infrastructure
UG Expert Shawn Dorward reviews what's new with AI and business applications, as the month of April hosted AI breakthroughs.
May 15, 2026
5 Microsoft Copilot Features More People Should Be Using
UG Expert Shawn Dorward provides his perspective on Microsoft Copilot features that remove friction but aren't used consistently.
May 13, 2026
AI Agent & Copilot Podcast: 2x MVP Brad Prendergast Shares AI Insights
Microsoft MVP Brad Prendergast joins Shawn Dorward to discuss real-world AI usage, from coding and research to Tesla's FSD, and why you shouldn't feel pressured to keep up with every new AI trend.
April 15, 2026
Copilot Was Just the Beginning: What AI Agents Really Change
Dive into the details of the major shift of AI agents, as they go a step further by not just assisting with work but taking on the work itself.
April 8, 2026
The Interface Is Shrinking ā And That Changes ERP Strategy
As Copilot and conversational AI reshape how users interact with ERP systems, traditional navigation and page design are losing strategic importance.
March 23, 2026
AI Agent & Copilot Podcast: From AI Resistance to AI Readiness
AI resistance rarely looks like rebellion ā it looks like silence. In episode five of the AI Agent & Copilot Podcast mini-series, Shawn Dorward explains why resistance is a leadership signal, not a people problem.
March 18, 2026
AI Agent & Copilot Podcast: Inverted Org Chart
In this episode of the AI Agent & Copilot Podcast, host Shawn Dorward explores the "inverted org chart" ā where AI innovation flows from the front lines up, while accountability still sits at the top.
March 11, 2026
Your ERP Data Is a Training Ground for AI
As Copilot capabilities expand across Dynamics 365 ERPs, data is now shaping how the systems interpret patterns and frames decision.
March 9, 2026
