From Copilot to Agents: How to uncover AI & Agentic opportunities with a business. The Future of AI-Powered Business Application
Session Overview:
AI is no longer just an assistant—it’s becoming an active business agent. Join Microsoft and Seer 365 to learn how Dynamics 365 is harnessing AI Copilot and Agentic ERP/CRM capabilities to anticipate needs, orchestrate processes, and optimize decision-making. We will show how to leverage an Agent driven application to drive AI/Agentic opportunities for your business based on your industry, geography and aligned to key pain points within your key business processes.
Learning Objectives:
- Discover how AI Copilot and Agentic ERP/CRM capabilities in Dynamics 365 are transforming business applications—from anticipating customer needs to orchestrating end-to-end processes.
- Gain practical insights into leveraging AI-driven, industry- and geography-specific applications to address your organization’s unique challenges and opportunities.
- Learn how to unlock measurable business value by applying agentic AI to optimize decision-making, streamline operations, and accelerate innovation.
Speakers: Sam Dharmasiri, Fabio Araujo
Recorded at: Community Summit NA 2025
Type: Breakout Session
Ability Level: 101 – New To
Primary Product: Agents & Copilot
Terms: All rights reserved by the speaker, Community Summit NA, and Dynamic Communities and cannot be reproduced or distributed without express written consent by the speaker and Dynamic Communities.
