Why Your D365 UAT Is Failing (And Costing You Money After Go-Live)
Most organizations treat User Acceptance Testing (UAT) as a checkbox before go-live—only to pay for it later through manual workarounds, system inconsistencies, and lost revenue.
This session breaks down what actually happens when UAT is rushed, underfunded, or treated as an IT responsibility instead of a business-owned process. Using real-world examples from a live Dynamics 365 Finance & Operations and Commerce environment, attendees will see how gaps in testing and ownership lead to downstream operational issues, including order processing errors, duplicate charges, and increased manual intervention.
Attendees will walk away with a practical framework for structuring UAT as a business-driven function, improving user adoption, and reducing post-go-live disruption. This session focuses on real execution in production environments—not theory.
