2012 R3 Coupon Code charges instead of discounts

Hello fellow AX enthusiasts!

I am having some issues with the retail module, specifically coupon codes, in AX2012R3 (CU9).

When applying a coupon and completing the order the coupon shows up as a “charge” instead of a “coupon”, raising the price of the order instead of discounting it.  (See screen shot below)

We are using the call center functionality.  Reasonably certain I have everything configured correctly.

The only other thing I’ve noticed that seems odd, when I create a new sales order the “Retail sale” checkbox isn’t checked.  But it appears that the applicable MCRSalesTable records are created.

We were told that there may have been a hot-fix for this in CU8?  Does anyone have any info on that?  I’ve had a a hard time getting Google to cough up any information.

Thank you for your help!

Coupon setup:

Sales order summary, note the “charge” instead of “coupon amount”

Sales Order charges

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Adam Pascoe
Bio-techne
Minneapolis MN
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Michael Gonzalez
Account Executive
Dynamics Resources
Venon Hills IL
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Michael;
It does take 15% off the order, but still shows up as a “Charge” rather than a “coupon”

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Adam Pascoe
Bio-techne
Minneapolis MN
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Hi Adam,

So here is the thing.

Your “Coupon” is only a Charge code. To set up as coupon, go to Retail > Pricing and discounts > Coupons, Set up the use parameters (Dates, bar code, etc.) and in the miscellaneous select the determined (previously configured in Retail>Pricing and Discounts>Discounts) Discount, which needs, different parameters than a charge. 

I hope this helps!!

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Michael Gonzalez
Account Executive
Dynamics Resources
Venon Hills IL
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I appreciate your help Michael, but I think I’m striking out.  I don’t have any coupon-related setup information in the Retail module.  Possibly a part of a Cumulative Update that we’re missing?

In Retail>Common>Pricing and Discounts I have Discounts, Mix and match discounts, Quantity discounts, Threshold discounts, and Price adjustments.

In Retail>Setup>Pricing and Discounts I have Affiliations, Price groups, Mix and match line groups, Mix and match line group setup, Discount periods, Rounding method group, and Price point groups.

In Call center>Setup>Call center params>Coupons I have the charges coupon code set to the appropriate charge code, write accruals checked, and liability and offset accounts checked.

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Adam Pascoe
Bio-techne
Minneapolis MN
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Michael Gonzalez
Account Executive
Dynamics Resources
Venon Hills IL
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?Can we get a screenshot of the postings tied to the charge code?

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Darryl Howery
RSM
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We found that when we first implemented AX12R3, the charges codes were setup incorrectly.  Under AR->Setup->Charges->Charges code the coupon posting was under credit and it added to the order as you describe.  We corrected to be a debit setup and now it works fine.  Not sure if this is the issue for you but worth a look.  Added screen shot of corrected setup for us.
Best wishes,
jmb

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Janine Breton
Business and Reporting Analyst
America’s Gardening Resource
Burlington VT
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? Thank you!  You have no idea how long I’ve been fighting with this!

Thank you as well, I imagine this is the path you were headed towards too.

Thank  you as well, your efforts are appreciated.

??

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Adam Pascoe
Bio-techne
Minneapolis MN
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