Posts by Heidi Neuhauser — Page 6
Dynamics 365 Contact Center
The new Dynamics 365 Contact Center teases the new Copilot-first solution that delivers generative AI to every customer engagement channel.
July 11, 2024
How to Add Welcome Content in Power Apps
UG Expert Heidi Neuhauser explains how to add content to the Welcome page of a Power App.
June 20, 2024
3 Ways to Use Copilot in Power Automate
UG Expert Heidi Neuhauser shares three ways to use Microsoft Copilot inside of Power Automate.
June 10, 2024
Configuring Copilot in Customer Service
UG Expert Heidi Neuhauser demonstrates how to configure Microsoft Copilot inside of Dynamics 365 Customer Service.
June 7, 2024
Copilot Confusion for Small and Medium-Sized Businesses
Are you a small or medium-sized business confused about Microsoft Copilot? Read this post from UG Expert Heidi Neuhauser to determine which product is best for you.
May 31, 2024
Customizing Work List Items in Dynamics 365 Sales
UG Expert Heidi Neuhauser demonstrates how to configure and customize work list items in Dynamics 365 Sales.
May 28, 2024
How to Use Alternate Keys in Microsoft Dataverse
UG Expert Heidi Neuhauser describes the benefits of using alternate keys in Microsoft Dataverse to enhance the integrity of data.
May 17, 2024
How to Configure Dynamics 365 Sales App Settings
UG Expert Heidi Neuhauser highlights various app settings in Dynamics 365 Sales, including lesser-known functions.
May 15, 2024
2024 Release Wave 1 Copilot Studio Updates
Heidi Neuhauser shares two updates coming to Copilot Studio as part of the 2024 Release Wave 1 notes in this short video.
May 13, 2024
Focused View in Dynamics 365 CE/CRM
Users can see a streamlined version of data, displaying their CRM records and all associated activities on one page with Focused View enabled.
May 1, 2024
2 New Updates Coming to Power Automate
What's new in Power Automate? UG Expert Heidi Neuhauser shares two exciting features being added to the system, as per the 2024 Release Wave 1.
April 24, 2024
How CRM Admins Can Utilize Power Automate
UG Expert Heidi Neuhauser explains how to leverage Power Automate to extend CRM information to Microsoft Teams.
April 12, 2024
Power Automate: Create Lead from Form Submission
UG Expert Heidi Neuhauser reviews how to create a lead from a form submission in Power Automate.
April 9, 2024
Using the Dataverse (Legacy) Connector for Dynamics 365 CRM
Learn how to use the Dataverse connector for Dynamics 365 CE/CRM in this how-to video from UG Expert Heidi Neuhauser.
April 1, 2024
5 Great Updates Coming to Dynamics 365 Customer Insights ā Journeys
UG Expert and Microsoft MVP, Heidi Neuahuser, shares five new updates coming to Dynamics 365 Customer Insights - Journeys in this post.
March 18, 2024
How to Add a Timeline Control Form to a Model-Driven App
How do you add a timeline control form to a model-driven app in Power Apps? Tune into this video from UG Expert Heidi Neuhauser to find out how!
March 11, 2024
Making Sense of Copilot in Sales, Copilot for Sales & Copilot for Sales (Premium)
What are the differences between Copilot in Sales, Copilot for Sales, and Copilot for Sales (Premium)? In this post, UG Expert Heidi Neuhauser attempts to sort through these product lines.
March 1, 2024
Feature Review: Power Platform Admin Center
UG Expert and Microsoft MVP Heidi Neuhauser reviews some of the features of the Power Platform Admin Center in this video.
February 16, 2024
Copilot for Sales Updates Coming in 2024 Release Wave 1
UG Expert Heidi Neuhauser provides an overview of the Copilot for Sales updates coming in the 2024 Release Wave 1.
February 12, 2024
Focused View Updates on Dataverse Tables
UG Expert and Microsoft MVP Heidi Neuhauser shares the latest updates to the "Focused View" feature in Power Platform.
January 29, 2024
