Understand the Basics of Enabling Retail & Commerce Functionality in F&O, Even If You Aren’t A Retailer

So, you’re already leveraging the power of Microsoft Dynamics 365 Finance & Operations, let’s explore what it takes to extend your existing deployment to leverage some of the awesome functionality of retail & commerce.  Afterall, you don’t need to be a “traditional retailer” to benefit the full functionality of your organization’s investment in D365.  We will explore the basics of D365 Commerce including e-commerce channels, point-of-sale (POS) terminals and customer service call channels.  Let’s also discuss some interesting use cases for Dynamics 365 Commerce functionality even if you’re not in the “retail” space – it’s more useful than you might expect.