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Using Copilots in Microsoft Business Apps


What's Inside

It’s impossible to identify a technology category that has spawned levels of innovation, investment, and rapid impact comparable to AI copilots, which were quickly followed by agentic technology just as copilots began to take hold. As an industry, software vendors are developing and delivering copilots and agents at a rate that didn’t seem possible in the earliest years of this decade. One of the pacesetters in this innovation and development race is Microsoft, which this quarter alone has unveiled dozens of new products: agents and copilots, as well as tooling for management, security, analytics, and more.

In this report, we present about two dozen of the most significant of those products. In addition to the opening analysis detailing 25 products, we take a deep dive into the positioning of copilots and agents by top Microsoft executives, along with their perspectives on the AI opportunity. Together, these execs provide visibility into the strategy and the directions Microsoft is taking as it asserts leadership in this market. Then we present five case studies of customers who are at varying stages of deploying and using copilots.

Speaking of transforming business, you’ll have a great opportunity to experience first-hand the latest AI product directions, Microsoft executive insights, and customer use cases at AI Copilot Summit NA taking place March 17-19 in San Diego, Calif. This report is one of several we’ll develop to help prepare you for the Summit as you build your strategy for AI agents and copilots.

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