Strategies to align the People, Process and Technology (PPT) in your Customer Service department
What’s in the digital guide?
Research shows that 80% of today’s B2B buyers expect the same type of Amazon-like buying experience as they get in their B2C lives. In this digital guide, you’ll learn how to develop strategies to align the People, Process and Technology (PPT) in your Customer Service department to not only live up to these new expectations, but also create more value-added advantages such as:
- Simplifying communications with proposed answers generated by ChatGPT
- Increasing sales opportunities thanks to a higher staff retention & improved CX
- Facilitating smarter growth strategies & a more resilient business
