Re-examining the role of Customer Service
What’s in the workbook?
According to a recent APQC research, changes in customer behaviors and expectations have impacted over 60% of organizations’ ability to fulfill orders in a timely manner, along with cost to serve and profitability.
In this workbook, you’ll learn how a digital experience platform empowers your CSRs and transforms the quality of your CX thanks to AI-driven tools designed to help you:
- Classify, route & answer every customer request accurately & on time
- Meet customer SLAs by processing & tracking orders with greater speed
- Resolve claims quickly, while providing self-service options for customers
