What’s in the guidebook?
For B2B Customer Service teams, digital solutions act as a centralized hub for all customer engagements — addressing the key challenges preventing timely inquiry responses, fast order processing and efficient claims resolution. Read the guidebook to explore how this is accomplished through a combo of supply chain-friendly features such as:
- AI assistance to help with classifying data, prescriptive analytics & tailored customer responses
- Omnichannel visibility over the entire O2C process — enhancing reporting & overall continuity
- Seamless integration & collaboration with any CRM or ERP/EDI middleware between teams