Outlook CRM Addin Issue

  • Outlook CRM Addin Issue

    Posted by victoria-white on January 9, 2017 at 11:49 am
    • Victoria White


      January 9, 2017 at 11:49 AM

      We have issues with the CRM Outlook addin crashing Outlook, when I go into the event logs I see this message, any thoughts on what could be causing this or what this means: 

      MSCRM Tracing – Outlook Crashing 

      Event ID 17204


      Error in LoadDeploymentSettings [Value cannot be null. Parameter name: input], Stack Trace : at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo) at System.Environment.get_StackTrace() at Microsoft.Crm.CrmTraceSettings.Load(String traceDirectory) at Microsoft.Crm.CrmTrace.get_RefreshTrace() at Microsoft.Crm.CrmTrace.Write(Guid orgId, TraceCategory traceCategory, TraceLevel traceLevel, Int32 skipFrames, String format, Object[] args) at Microsoft.Crm.CrmTrace.Verbose(String format, Object[] args) at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.WebBrowserVisitor.TraceVerbose(String message, Object[] arguments) at Microsoft.Crm.Application.Outlook.WebBrowser.HtmlWindowExtensions.SetExpandoProperty(IHTMLWindow2 window, String property, Object value) at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObject(IHTMLDocument2 document, String name, Object scriptingObject) at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.InjectScriptingObjects() at Microsoft.Crm.Application.Outlook.WebBrowserProtocol.ScriptObjectManager.Ie_DownloadComplete() at SHDocVw.DWebBrowserEvents2_SinkHelper.DownloadComplete() at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) IEXPLORE C:Program Files (x86)Internet Explorer

      I also see this one: 

      Event ID 5922 – MSCRM Addin


      An error occurred while writing to a stream of data. The required number of bytes could not be written.

      Victoria White
      Service Desk Support Technician
      Northern Technologies International Corporation
      Phone: (763) 225-6631
      Fax: (763) 225-6645 (PUBLIC)
      Email: vwhite@ntic.com


    • Aaron Back


      January 10, 2017 at 7:50 AM

      Victoria – A few things come to mind for this:

      • Are there other Outlook add-ins? If so, there could be a conflict between the CRM add-in and another add-in. I would suggest disabling all the add-ins, restart Outlook, and then re-enable the CRM add-in to see if this works. If so, then start re-enabling the other add-ins one by one to see if you can isolate the issue.
      • Is there a mismatch between the CRM add-in and the CRM installation on your servers? If so, please ensure that the CRM add-in is the correct one with the version installed on your servers on the CRM online version you are using.
      • Is your CRM site set as a Trusted Site in your internet browsers (IE, Firefox, etc.)? If not, I would suggest adding *.crm.dynamics.com to the Trusted Sites list.
      • Finally, I would suggest posting this question on the CRMUG site (CRMUG – Dynamics CRM User Group) as you may find more answer to your issue as this is the GPUG site.

      Aaron Back
      Team Lead, IT | CareSource
      Email: Aaron.Back@caresource.com
      GPUG All-Star

    • Jeff Woodard


      January 11, 2017 at 6:17 PM

      Hi Victoria,

      The CRM UG would be the better forum, but I can offer a couple of suggestions. 

      The first thing to try is to try the diagnostic tool (Start | Microsoft Dynamics CRM | Diagnostics).  Once the tool is open, go to the Advanced Troubleshooting tab and click the ‘Delete Temporary Microsoft Dynamics CRM Client Files’.  This will remove the local users’ copy of the CRM database, then re-synchronize when you start outlook. These files can become corrupted causing results similar to yours. Use caution, however, if the user works in CRM in offline mode, as it will also remove any un
      -synchronized data. 

      The tool also supports a ‘tracing’ option that you can use to collect more information about the error – this is a fairly technical and time consuming process though. 

      If you’re using a CRM version prior to 2016, the most expedient option may be just to uninstall and re-install the add-in. I’ve been mostly happy with the stability of the 2016 plugin versions, but prior versions are notoriously unstable. 

      You may also want to experiment with different types of synchronization (i.e. server side sync vs. Outlook sync). One method may work better in your environment. 

      Jeff Woodard
      IT Director
      Transportation Financial Services, Inc.
      West Palm Beach FL

    victoria-white replied 7 years, 6 months ago 1 Member · 0 Replies
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