New Dynamics Error Message

  • New Dynamics Error Message

    Posted by DSC Communities on May 2, 2017 at 8:35 pm
    • Dean Anderson


      May 2, 2017 at 8:35 PM

      5/1/17 we started getting a new message.

      Unhandled script exception:
      Could not load externa

      Error message.  When this pops up, and you don’t immediately click okay the Dynamics GP Session locks up.

      I haven’t been able to google this error to see if this is Dynamics or Windows related.

      Has anyone else seen this?

      Dean Anderson
      Tridea Partners
      Solana Beach CA

    • Beat Bucher


      May 3, 2017 at 8:05 AM

      Hi Dean,
      This doesn’t look like a standard library call from the GP client.. do you have any 3rd-party product that is installed ? check your Add-Ins folder in the GP program folder.. there might be a few .DLL files that could give you a hint..

      Beat Bucher
      Business Analyst, Dynamics GP MVP
      Ultra-Electronics Forensic Technology Inc.
      Montreal QC/Canada
      Montreal QC GPUG Chapter Leader
      GP2013R2 / MR2012 CU14

    • Peter Adams


      May 3, 2017 at 8:08 AM

      What are the users doing when the message pops up?

      Peter Adams
      Systems Analyst
      Broadwind Energy
      abilene TX

    • Charles Ray


      May 3, 2017 at 9:08 AM

      This appears to be a C++-related .dll.  You would probably want to check any 3rd-party products installed in addition to the good suggestions already made.  There should be something in Event Viewer which might provide additional information.
      Other than that, when presented with a strange error that shows up for everyone, I’d get everyone out of GP and replace the shared reports.dic.  That has saved me countless hours of debugging because as much as I’d like to know why something is broken, all the client wants is to get back in production.

      Charles Ray
      Senior Systems Specialist
      CAL Business Solutions, Inc.
      Harwinton CT

    • David Musgrave


      May 4, 2017 at 2:59 AM

      I would say you have a ISV product installed that is looking for the dll file


      Does it work on other workstations? Can you locate the file?


      David Musgrave MVP, GPUG All-Star

      Managing Director
      Winthrop Development Consultants

      Perth, Western Australia

    DSC Communities replied 7 years, 2 months ago 1 Member · 0 Replies
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