Lockbox Entry Errors without errors

  • Lockbox Entry Errors without errors

    Posted by rodney-torrence on March 6, 2017 at 3:28 pm
    • Rodney Torrence

      Member

      March 6, 2017 at 3:28 PM

      Has anyone ever seen this behavior before? After importing a lockbox, when you open the transactions in the batch and you have the Lockbox Transactions window open. At the bottom of the window it shows the number of Lockbox payments and the amount and the number of errors and the amount. At the top you have a drop down to display either: (All, Errors, or Unapplied Amount) to filter the list. When you choose to filter by errors it show payments with green checks marks that have all the correct information but you have to double-click the payment it opens a customer window with two tabs at the top one for customer and the other for payments. You do not have to make any changes to this window simply close it and the green check mark turns red and then click redisplay and it disappears from the error list. 

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      Rodney Torrence
      Nation’s Best Sports
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    • Rodney Torrence

      Member

      March 7, 2017 at 9:40 AM

      This is the screen I am talking about in the attachment:

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      Rodney Torrence
      Nation’s Best Sports
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    rodney-torrence replied 7 years, 4 months ago 1 Member · 0 Replies
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