Issue with a Serial Number

  • Issue with a Serial Number

    Posted by DSC Communities on March 2, 2017 at 8:30 am
    • Shelly Tagtmeyer


      March 2, 2017 at 8:30 AM

      We have a product that was sold to a customer #1 (call it s/n XYZ).
      Customer #1 returned  (XYZ)
      RMA was received in GP from customer #1
      XYZ was resold to customer #2
      XYZ was returned by customer #2
      However, now GP will not let us receive XYZ on the RMA from customer #2 because it says it is already assigned to the 1st customer.
      I am guessing something went wrong in the first RMA return?
      Is there a way to unassign a serialized item from a customer and reassign to another?

      Shelly Tagtmeyer


    • Silver Subie


      March 2, 2017 at 10:55 AM

      Quickest way to find out what GP thinks is go to Inquiry, Serial/Lot Item trace, pull up the item and serial # and see what transactions are listed there.——————————————-

    • Shelly Tagtmeyer


      March 3, 2017 at 8:52 AM

      Yes, I am aware of that inquiry.  I just need to know how to remove a serial number from one customer and add to another.


      Shelly Tagtmeyer
      Materials Supervisor
      Digital Ally
      Grain Valley MO

    • Beat Bucher


      March 3, 2017 at 9:07 AM

      Hi Shelly,
      A common mistake done when processing returns in GP is to oversee the checkbox for the RMA return.. that usually also takes care of the serial/lot numbers and puts the QTY back into inventory.. How was your return processed ?
      Not sure you can fix the serial number issue after the fact easily in the system..

      Beat Bucher
      Business Analyst, Dynamics GP MVP
      Ultra-Electronics Forensic Technology Inc.
      Montreal QC/Canada
      Montreal QC GPUG Chapter Leader
      GP2013R2 / MR2012 CU14

    DSC Communities replied 7 years, 4 months ago 1 Member · 0 Replies
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