[Ken Roy]

I’m testing functionality after upgrading to Outlook 2016 and Office 365.  When I email an invoice, the local user filepath shows up as the attachment instead of the PDF invoice name.  Outlook 2013 and Office 365 worked fine.  Has anyone else seen this?  I’ve attached the example.  

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Ken Roy
Premier Manufacturing
Tualatin OR
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[Justin Carpenter]

Yes, I noticed this when using my own profile to send via GP.  When I sent to an external source they see just the file name.  I suggest you set up a customer in your test environment and direct a message to go to a personal account like outlook or gmail to see what I’m talking about.  I’m not using office 365 but I suspect it would be the same for you.   

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Justin Carpenter
Business/Systems Analyst Director
Medcor, Inc.
Meridian ID
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[Ken Roy]

Thanks for the reply Justin.  

I was testing to another user on a separate computer but they happened to be in my domain.  I just tried your suggestion and sent a test to a Frontier email account.  The PDF looked normal as before with no file-path.  

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Ken Roy
Premier Manufacturing
Tualatin OR
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[Dawn Schwarz]

?I have a client who is reporting that this same type of thing is happening with EFT remittances to vendors.  HAs anyone found a way to just show the PDF file name and not the network path?

Thanks
Dawn

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Dawn Schwarz
Senior Consultant
Wipfli
Madison WI
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[Sandy Righi]

??This is happening to us too, on GP 2013 with Office 2016/365. Since we are only sending EFT remittances to our managers, they are all on the same email system. Senior mgt is not happy that the server path is showing, and Mekorma can’t duplicate it (so they told me today).

Mekorma wants me to remove any Mekorma products from the dynamics.set file and test the EFT file path – but we only use GP from a server so I would have to do this when Accounting is not working.

Does anyone have any suggestions on resolving this?

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Sandy Righi
Senior Programmer Analyst
Howard Hanna
Mayfield Heights OH
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[Dawn Schwarz]

?Thanks for the replies:

Update:  I had the client send me the original remittance as if I were a vendor from his TEST environment, that worked just fine, PDF name only no path.  However when he originally sent the email to our Support Center the receiver of that email saw the path on the attachment.  The difference was that he sent the support center a forward of an email from his outbox, which was what was sent to the vendor.

The test one was a direct mail from GP to the same domain as our service center.  So it seems that two recipients to the same domain are seeing things differently.  That adds more confusion to the issue.  Any one have thoughts on that information?

Dawn

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Dawn Schwarz
Senior Consultant
Wipfli
Madison WI
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[Justin Carpenter]

Just want to clarify this isn’t really and issue but rather misleading.   To understand you need to send a message outside your office/domain.  Set up a card and send a message to an @outlook.com, yahoo or other email provider and you won’t get that network path  but rather a generically named file.

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Justin Carpenter
Business/Systems Analyst Director
Medcor, Inc.
Meridian ID
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[Sandy Righi]

?The question is – can we send a path with a generically named PDF file to those who are on the same email system/domain as the person generating the EFT emails?

We only send EFT remittance emails to our branch office managers, so they never go outside our email system.

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Sandy Righi
Senior Programmer Analyst
Howard Hanna
Mayfield Heights OH
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[Roni Argetsinger]

This same thing is now happening to our accounting clerk.  She recently received a new laptop and the first time emailing invoices, the generated PDF now has the full file path name.  This occurs when we are sending outside of our domain, so the rest of this thread doesn’t seem to answer the question.  Was it resolved as to what needs to be changed so that just the file name is on the PDF, versus the full file path name?  Our user is using Office 365 Outlook and we are on GP2018.  Thank you!  

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Roni Argetsinger
Iowa Association of School Boards
Des Moines IA
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[Ken Roy]

Hi Roni,

I’be been testing Office 365 Outlook with GP2018 and the invoice now does not show the file path even though I’m sending from the same domain to my email.  I’ve attached a file showing the current email and the version of Office I’m using.  

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Ken Roy
Premier Manufacturing
Tualatin OR
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[Roni Argetsinger]

Thank you, Roy.  Was there a setting in Outlook that you had to change or is it a GP setting?  
We have a consultant looking at it for us and they think it is a Microsoft Office issue and want to create a Microsoft support ticket, but I’m seeing lots of $’s going to that.  🙂  Thank you for advice!

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Roni Argetsinger
Iowa Association of School Boards
Des Moines IA
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[Ken Roy]

After I found out that all the emails going to people outside my domain do not contain the file path, I left it alone.  

We have had quite a few email issues with GP2013 and GP2018 using Outlook after updates.  I’m now using Exchange for all emailing out of GP.

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Ken Roy
Premier Manufacturing
Tualatin OR
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[Roni Argetsinger]

Oh, I see.  
We actually tested it sending outside of our domain, adding in the consultant’s email address to the customer card, generated and sent the invoice PDF and he received the attachment with the full file name.  So our experience is behaving differently than that.  Thank you!

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Roni Argetsinger
Iowa Association of School Boards
Des Moines IA
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