Error using National Accounts Deposits

  • Error using National Accounts Deposits

    Posted by DSC Communities on April 7, 2017 at 3:55 pm
    • Mary Lynn Suggs

      Member

      April 7, 2017 at 3:55 PM

      We have a client who recently had an error when posting a customer receipt using the National Account process.  The result shows 2 deposit lines per paid invoice and shows as overpaid on the Child accounts. The first deposit line references the amount and AAA for the National account parent name.  The second deposit line references the same amount and AAA-123444 for the Child account.

      I understand that we can use PSTL to Unapply the payment.
      Why did it try to apply the payment 2 times?
      The Invoice to which the payment is applied shows both deposits.
      The net customer ID for the child is out of balance by the extra deposit.
      Ideas and suggestions are welcome

      ——————————
      Mary Lynn Suggs
      Software Specialist
      S2 Technology
      Huntersville NC
      ——————————

    DSC Communities replied 7 years, 3 months ago 1 Member · 0 Replies
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