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[Lonnie Nelson]

Good Day,

I am trying to upgrade from GP 2013 R2 to GP 2016 R2.  According to the upgrade path I need to be on GP 12.0.1826 or higher.  I just applied the update from 1/27/2017 and my GP version now says 12.0.2150.  When I run the GP Utilities it is giving me an error saying “Failure encountered ON 4/18/2017 at 7:32:17 AM.  Error:  Product 0 does not support upgrading from version 12.0.2150.”  Does anyone know why this would be and what I need to do to be able to run the upgrade?

Thanks,

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Lonnie Nelson
WatchGuard Technologies
Seattle WA
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[Matthew Arp]

Have you downloaded the most recent release version/patch of 2016R2?

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Matthew Arp
Business Systems Developer
Hunton Group
Houston TX
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[Lonnie Nelson]

I had only installed the original version. I have downloaded the service pack but thought you had to start there and then upgrade.  I will install the downloaded service pack and the try again.

I will let you know if that works.

Thanks,

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Lonnie Nelson
GP Specialist
WatchGuard Technologies
Seattle WA
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[Lonnie Nelson]

That seems to have worked!

Thanks Again,

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Lonnie Nelson
GP Specialist
WatchGuard Technologies
Seattle WA
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[Matthew Arp]

Awesome, glad to hear it!

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Matthew Arp
Business Systems Developer
Hunton Group
Houston TX
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