[Kelly Hobart]

I am having an issue downloading the January hotfix from CustomerSource.  When I click on the link it gives me an error that tells me to contact Microsoft.  I have tried downloading the download manager as well and get the same error. 
We are behind a firewall so I had IT add the URL to the whitelist.  That didn’t help.  So IT then tried it on another machine as well as outside of the firewall and still no change.  I have contacted Microsoft but thought I would reach out here as well to see if anyone else has any ideas we can try.

Thanks!

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Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant SC
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[David Flowers]

What browser are you using? I can’t get the CustomerSource downloads in Chrome so it’s one of the few things I still have to use IE for.

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David Flowers
System Admin -GP and Salesforce Support
RMG Enterprise Solutions
Addison TX
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[Kelly Hobart]

I have tried IE 11 as well as Firefox.  Still no go.

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Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant SC
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[Kerry Hataley]

Which version of the HOT fix are you trying to download? 2016, 2015…

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Kerry Hataley
Nanook Software
Microsoft Dynamics GP Consultant
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[Kelly Hobart]

Trying to download the 2015 one.  Microsoft has reached out and we are working through it, just didn’t know if anyone else was having this issue as well.

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Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant SC
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[Rich Karecki]

Hi Kelly,

I also have seen this issue. Please try using IE again. When you get the page with the download, press F12 to bring up the Developer options. Under the Emulation tab, change the Document Mode to IE9 or earlier and close the Developer window. You may have to hit F5 to refresh the page but I have seen it just start to work after a delay.

Yes, you would think that they would keep the system compatible with their latest browser..

If that doesn’t work, the Download Control might not be installed or registered correctly.

Thank you,

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Rich Karecki
ERP Administrator
Metal Industries, Inc
Clearwater FL
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[Beat Bucher]

To all,
The problem Kelly was facing is probably a host-side related issue..

Just to make everyone aware.. Microsoft has ditched the need of the old File Transfer Utility that was required in the past and would work only with Internet Explorer (IE) as it was an ActiveX component.. With the uprise of Windows 10 and Edge, that is no longer working and they decided to simply drop it. You can now use any of your favorite browser (I use Firefox and it works well).. You’re still redirected to the old “Microsoft Dynamics File Exchange System” page, but the kick-off for the FTU is no longer happening, and instead just counting 5 secs until the usual ‘Save As.. ‘ dialog box comes up.

Hope this helps.

——————————
Beat Bucher
Business Analyst, Dynamics GP MVP
Ultra-Electronics Forensic Technology Inc.
Montreal QC/Canada
+1-514-489-4267
@GP_Beat http://dyngpbeat.wordpress.com/
Montreal QC GPUG Chapter Leader
GP2013R2 / MR2012 CU14
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[Kelly Hobart]

Unfortunately it still hasn’t been resolved.  I have tried different browsers, inside the firewall, outside the firewall, as well as from home on a completely different network.  Beginning to think it is related to my account login, but cannot get Microsoft to help out other than to want to send a Lync meeting request…  I don’t have Lync on my work system as they don’t want it on their network using resources… 

I also tried the other suggestions listed above and still no change.  When I click any file link to download, a new page loads with an error message and says to contact Microsoft…  Getting frustrating, but will keep at it!

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Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant SC
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[Beat Bucher]

Kelly,
Can you post me the URL or KB number of the download you’re looking for ?
I’m going to try to grab it for you and put it up in some place from where you should be able to get it.

——————————
Beat Bucher
Business Analyst, Dynamics GP MVP
Ultra-Electronics Forensic Technology Inc.
Montreal QC/Canada
+1-514-489-4267
@GP_Beat http://dyngpbeat.wordpress.com/
Montreal QC GPUG Chapter Leader
GP2013R2 / MR2012 CU14
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[Kelly Hobart]

That would be AWESOME! 
Below is what I am attempting to download and having issues with:
GP 2015
January Hotfix – English
MicrosoftDynamicsGP14-KB3218075-ENU.msp
File Size: 174MB
Release Date: 1/27/2017
Version: 14.00.01026

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Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant SC
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[Kelly Hobart]

Ok so it’s definitely an issue with my work email login.  I used my personal email account and linked it to the customer source account and was able to download the file on the same work computer I have been fighting with all this time!  Thanks to all for the different options to try and all of the help!!!

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Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant SC
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[Beat Bucher]

Glad you sorted it out 🙂
I was going to start the download when I saw your 2nd reply..
Definitely something you want to fix with Microsoft.. or the manager of your Customer Source account.
Try to remove the faulty account and resend the invite.

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Beat Bucher
Business Analyst, Dynamics GP MVP
Ultra-Electronics Forensic Technology Inc.
Montreal QC/Canada
+1-514-489-4267
@GP_Beat http://dyngpbeat.wordpress.com/
Montreal QC GPUG Chapter Leader
GP2013R2 / MR2012 CU14
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[Kelly Hobart]

Based on my last conversation with Customer Source helpdesk, it has to do with the fact that my work account is an Office 365 account and doesn’t have download properties while my personal email account is a live account and the live accounts have this access.  So I guess I will be logging in using my personal account for this need going forward.  Very weird!

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Kelly Hobart
Business Data Analyst
Mount Pleasant Waterworks
Mount Pleasant SC
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[David Morinello]

I have seen and reported this also about a month ago. I used the same solution Rich has suggested, and it worked for me.

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David Morinello
Senior Dynamics GP Systems Architect
Ascend Learning, LLC
Leawood KS
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