If so, and this is getting outside my comfort zone, it is likely due to the initial setup of ESS. Internal users can connect because they are inside your secure network. Allowing access outside the local network takes more setup work so your users can connect but bad players can’t get to your data.
Did you or your IT do the ESS install, or did your GP Partner? I recommend reaching out to them.
Not sure if this will help, but it may be useful for the concepts.
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