• Customer Experience (CRM)

  How can I leverage AI-powered scheduling, IoT alerts, and mobile-first features

  Posted by Mark Allen on October 31, 2025 at 5:11 am

  Hello everyone,

  I’m evaluating Dynamics 365 Field Service for our field operations and saw that tools like AI-powered scheduling, IoT-driven maintenance alerts, and mobile capabilities are highlighted as differentiators by consultants.

  Could you help me understand:

  1. How can I leverage AI-powered scheduling, IoT alerts, and mobile-first features in Dynamics 365 Field Service to improve first-time fix rates and reduce technician travel time?
  2. What metrics should I track (e.g. first-time fix rate, technician utilization, travel time) and how do organizations measure ROI after deploying these features?

  3. How can we configure the Field Service Mobile App (offline vs online mode) to ensure technicians have the data they need even with poor connectivity?

  Any help with configuration examples, pitfalls to watch out for, or sample dashboards would be greatly appreciated!

  Thanks in advance.

  Mark Allen replied 1 month ago 1 Member · 0 Replies

  • #crm
  • #dynamics365
  • D365 Field Service
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