Can you provide your steps when printing from the item card?
We use Insight Works too and when I go to the item list and select Process –>Print Item Label, I get this pop-up that shows that it is the Warehouse Insight Item Barcode Label. I included how we have this report selection setup in Insight Works Report Selection. (We use a different report number).
I am not sure if this is what you were asking about or if this helped.
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